General Questions
What is ACV Freight?
ACV Freight is a nationwide freight and logistics company providing reliable, transparent, and tech-enabled transportation solutions across the U.S. and Canada.
What industries do you serve?
We work with manufacturing, retail, construction, government, food & beverage, consumer goods, packaging, and more, essentially any industry that ships freight.
How fast can I get a quote?
Most quote requests are answered within one business hour. For complex or specialized freight, our team will follow up directly to confirm details before providing a rate.
What makes ACV Freight different from other freight companies?
We combine real human communication with advanced freight technology. No bots, no endless portals. Just transparency, speed, and accountability at every step.
Does ACV Freight offer tracking for shipments?
Yes. Every shipment includes real-time visibility through our integrated tracking system, allowing you to follow your freight from pickup to delivery
Getting Started
How do I request a freight quote?
Fill out our online “Get a Quote” form to share shipment details: origin, destination, freight type, and timing. Our team reviews and responds quickly, usually within an hour.
What information should I include in my quote request?
To get the most accurate rate, include pickup and delivery ZIP codes, freight dimensions, weight, number of pallets or pieces, shipment type (FTL/LTL), and any special requirements.
How do I become a customer?
Just complete the short form to download our Customer Packet. Once submitted, our onboarding team will review your info and contact you to finalize your setup.
Do I need to have an account to ship with ACV Freight?
You can request a quote and book a one-time shipment without an account, but having an account allows faster booking, easier tracking, and preferred pricing.
Services & Capabilities
What types of freight services do you offer?
We provide Full Truckload (FTL), Less-Than-Truckload (LTL), Partial Truckload, Intermodal, Heavy Haul, Oversized, Drop Trailer, Hazmat, and Cross-Border freight services.
Can ACV Freight handle expedited or time-critical shipments?
Yes. We specialize in time-sensitive and hot-shot freight solutions. Mention your delivery window in your request, and we’ll match the best carrier and route.
Do you provide cross-border freight services?
Yes, we handle shipments between the U.S. and Canada with full customs coordination and tracking visibility from origin to destination.
Tracking & Visibility
How do I track my shipment?
Every shipment includes real-time visibility via MacroPoint tracking. You can see pickup, transit, and delivery updates instantly.
Will I get shipment notifications?
Yes, we send proactive status updates throughout your shipment so you’re always in the loop. No need to chase updates.
Who can I contact for shipment updates?
You’ll have a dedicated point of contact on our team who monitors your load and communicates directly from pickup to delivery.
Support & Operations
What are your operating hours?
Our team operates 24/7 for active shipments and Monday–Friday (8 a.m.–6 p.m. CST) for quotes and customer service.
What happens if there’s a delay or issue during transit?
Our team will notify you immediately, investigate the cause, and coordinate the fastest possible resolution while keeping you informed.
How can I contact ACV Freight?
You can reach us anytime via our website form, phone, or email. For urgent shipment inquiries, please call our 24/7 operations line.
Have more questions?