Last updated: September 2, 2025
At ACV Freight (“ACV Freight,” “we,” “us,” or “our”), we respect your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. By using our website or services, you agree to this Policy.
This Policy is designed for U.S.-based freight and logistics operations and includes notices for CPRA/CCPA (California) and GDPR (EEA/UK) where applicable.
Information We Collect
We collect information that you provide directly to us, information created during service delivery, and information collected automatically from your device.
1) Information You Provide
- Business & Contact Data: name, company, role, email, phone, billing details, addresses.
- Freight & Service Data: quotes, shipment specs, pickup/delivery locations, reference numbers (BOL, PRO, tracking), contents (including hazmat declarations), and special handling instructions.
- Support & Communications: messages, call details (and recordings if disclosed), feedback, and documents you upload.
- Payment Data: payment method and transaction information processed via secure third-party processors.
2) Information from Partners
- Carriers, Brokers, and 3PLs: status updates, transit/exception events, POD images, and delivery confirmations.
- Verification & Compliance: information required to comply with applicable laws and regulations (e.g., recordkeeping, safety, and audit requirements).
3) Information Collected Automatically
- Usage & Device Data: IP address, device identifiers, browser type, pages viewed, time on site, and referral URLs.
- Cookies & Similar Technologies: described in Cookies & Tracking.
How We Use Information
- Provide Services: process quotes, arrange transportation, track shipments, manage delivery, and handle billing.
- Communicate: respond to inquiries, provide status updates, issue notices, and offer customer support.
- Improve & Secure: analyze usage, enhance our website and services, detect/prevent fraud and abuse, and maintain security.
- Legal & Compliance: meet recordkeeping obligations and comply with applicable laws, regulations, and lawful requests.
- Marketing (optional): send updates or promotions; you may opt out at any time.
Lawful Bases (GDPR/EEA/UK)
If the GDPR/UK GDPR applies, we process personal data under one or more of the following bases:
- Contract – to perform our agreement with you (e.g., transportation services).
- Legitimate Interests – to operate and improve services, secure our systems, and prevent misuse, balanced against your rights.
- Legal Obligation – to comply with applicable laws and regulatory requirements.
- Consent – for certain optional activities (e.g., marketing) where required.
Analytics & Advertising
We may use analytics tools (e.g., Google Analytics) and advertising platforms (e.g., Google Ads). These providers may set their own cookies. You can learn about Google’s practices and opt out via the Google Analytics Opt-out browser add-on.
Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
- Operational & Shipment Records – retained as required for accounting, auditing, tax, insurance, and regulatory compliance.
- Marketing Data – retained until you opt out or for the period permitted by law.
Security
We implement administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have rights to access, correct, update, restrict, or delete personal information, as well as to object to specific processing or withdraw consent where processing is based on consent.
To make a request, see Contact Us or use the request button….
U.S. State Rights (CPRA/CCPA & similar)
If you are a California resident (or reside in a state with comparable laws), you may have the right to….
- Know/Access – request details about categories and specific pieces of personal information we collected about you.
- Delete – request deletion of personal information, subject to legal exceptions.
- Correct – request correction of inaccurate information.
- Opt Out of Sale/Share – opt out of the “sale” or “sharing” (for cross-context behavioral advertising) of personal information, if applicable.
- Limit Use of Sensitive Information – where applicable by law.
- No Retaliation – You should not be discriminated against for exercising your rights.
To exercise these rights, use the contact methods in Contact Us or the button above. We will verify your request as required by law.
EEA/UK Rights (GDPR)
Suppose you are in the EEA or UK. In that case, you may have rights under GDPR, including: access, rectification, erasure, restriction, objection (including to direct marketing), portability, and the right to complain to your local supervisory authority. Where we rely on consent, you can withdraw it at any time.
International Transfers
If we transfer personal data outside your country (e.g., from the EEA/UK to the U.S.), we implement appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms.
Do Not Sell or Share My Personal Information
We do not sell personal information. If our use of advertising or analytics is ever considered “sharing” under CPRA, you may opt out…
- Send a request to admin@acvfreight.com.
- Adjust your cookie preferences in your browser and any on-site consent banner (if available).
Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies.
Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can delete it.
Changes to This Policy
We may update this Policy from time to time. The “Last updated” date reflects the latest revision. Material changes will be posted here and, where required, we will notify you.
Contact Us
For questions or to exercise your privacy rights, contact us:
- Email: admin@acvfreight.com
- Phone: (316)910-0950
- Contact Form: acvfreight.com/contact/
- Mailing: 301 N Main, Wichita, Kansas 67202
© 2025 ACV Freight. All rights reserved.